Because paid leaderboard placement is delivered immediately and affects public ranking, successfully completed bids are generally non-refundable and cannot be exchanged, transferred, reduced, or withdrawn simply because a rank later changes.
When a refund may apply
Nothing in this policy limits mandatory consumer rights. A refund may be available where required by applicable law, where Paddle determines one is due under its buyer terms or refund policy, where a duplicate or unauthorized payment is verified, or where a material technical failure prevents delivery and cannot be corrected.
Changes in rank are not refundable
A purchase does not guarantee a permanent position, traffic, leads, revenue, or any business result. Other buyers may place higher bids after your payment. A later ranking change, dissatisfaction with traffic, or a change of mind after placement begins does not ordinarily qualify for a refund.
How to request help
Paddle is the Merchant of Record and handles payment returns. Use the support link in your Paddle receipt or submit a request at paddle.net. You may also contact support@nexvoide.com with your transaction reference so we can investigate delivery issues.
Approved refunds and reversals
If Paddle approves a refund, it will generally return funds to the original payment method. Refunded, reversed, or charged-back amounts cease to count toward the listing’s paid total and ranking. Fraudulent or abusive refund and chargeback activity may result in listing removal or restrictions.
Paddle policy
Paddle’s buyer rights and refund rules apply to payments it processes. Review Paddle’s Refund Policy and Paddle Buyer Terms. Where those terms or mandatory law provide greater rights, those rights control.